Terms and Conditions for Dedham Retreats
Section I The Tallow Factory Self-Catering Booking Terms and Conditions
(Please find yoga terms and conditions below in Section II)
The Tallow Factory
High Street, Dedham
Colcheser CO7 6DE
Thank you for choosing to book to stay at Dedham Retreats. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.
The price of the accommodation includes the following: Electricity, linen, towels, cleaning, hot water and heating.
If an overdue balance is not paid by the deadline given within a written reminder, it will be assumed that you have cancelled your booking and the property will become re-available to rent. If the property does not re-book, you will still be liable for the balance.
We are able to accommodate your well-behaved dog. Unfortunately we are unable to accommodate cats or other pets. Please make us aware that you are bringing your dog when booking. There is an additional cost of £20 per dog, per night. In the event of an unforeseen soiling incident we reserve the right to add an appropriate cleaning charge to your account. Additionally, in the unlikely event that the affected room needs to be taken out of service you may be liable for resulting loss in revenue.
Non-availability of Accommodation
We would only cancel your holiday if the accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the property. If it is not possible to coordinate an arrival time that will allow us to meet you in person at the property then we can arrange for key collection to be made via a secure lockbox at the property.
Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. We pride ourselves in the quality of our accommodation and we're sure you realise this when you arrive. We ask all guests to leave the property in a clean and tidy state with all used linens and towels on the floor and all dishes washed and put away. If we are unable to meet you at the property to collect the keys then it is required that you leave the key in the secure lockbox after check out.
Care of the Property
Please take care when staying in our property. You are responsible for the care of the contents during your stay. We ask that you leave the property in the same clean and tidy state at the end of your stay as you find it at the beginning. In the event that additional cleaning is required you will be liable for this and may be charged. The property must not be used for any dangerous, illegal, noisy or immoral activities or be of any nuisance or annoyance to neighbouring properties. Smoking is not permitted in any part of the property, including the courtyard and car park. We reserve the right to terminate your stay at any time if it is felt that any of the above conditions are being broken.
You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.
Dedham Retreats, it’s contractors and representatives shall not be liable for any injury, sickness, loss or damage to the property or your personal property, directly or indirectly caused or arising from the use of the properties or access.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. A booking is not confirmed until a deposit is received alongside the booking information.
A deposit of 50% is required upon booking. The balance is due 60 days before the commencement of your stay. If you are making your booking less than 60 days prior to your arrival, the full amount is due at the time of booking.
Cancellations must be given in writing, either by letter or e-mail. In order for your cancellation to be confirmed, you must receive an acknowledgement from us, if you do not, you must assume we have not received your communication.
In the event of a cancellation, you will be liable to pay the total amount due. If, however we are able to re-let the property, we may be able to return some of the balance less the deposit paid.
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.
We reserve the right to cancel your booking if it subsequently transpires that any of the above mentioned conditions have not been met.
A warm welcome awaits you at Dedham Retreats.
Section II Yoga
Bookings for Courses, Workshops and Day Retreats
When booking 4 Week Courses, Workshops or Day Retreats, 100% payment is required in advance. Please note that we can only provide a full refund (less a 10% admin fee) for cancellations made more than 28 days before the start date. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we may be able to refund the fee (less a 20% admin fee). If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event.
Online class bookings
Pre-booked classes must be paid for in advance, either for a single class or 6 Class Pack. If you select the [Book Now – Pay Cash] option your space is not always confirmed and it is your responsibility to bring cash for the teacher to be paid same day. Classes will automatically be deducted from your 6 Class Pack or you can purchase individual classes with any debit or credit card.
Yoga 6 Class Pack Terms
Once you have activated a 6 Class Pack to attend a particular class, we will automatically reserve you a space in the following 5 weeks in that class and you will receive an email confirmation and reminder. If you do not wish to attend the class for whatever reason you must cancel before 24 hours in order to keep your credit for another class in the schedule. Please note the pack is valid for use in any classes in the schedule for a period of 8 weeks from the purchase date. 6 Class Packs are non-refundable and non-transferable.
Class bookings can be cancelled up to 24 hours in advance only online. If you paid by class pass, your class will be credited back to your account. We will not be able to process any cancellations manually on your behalf, so please do it through the booking site.
Any cancellations made after this time (within 24 hours of the class start time) will not be credited back to your class or refunded.
We require that you sign into class a minimum of 10 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to allow drop-ins and this will be treated as a late cancelation and your class will not be credited or refunded.
If you purchase a 6 Class Pack by cash then you will be automatically signed up for the next week's class. You will be given the opportunity to log in and manage your schedule and can cancel before 24 hours of the class. If you cancel within the 24-hour notice period or miss the class for any reason you will lose a class credit.
Appointments for private yoga classes
We operate a strict 24-hour cancellation policy. For cancellations made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances. The details shown on the Dedham Retreats email booking confirmation + appointment reminder is the date and time for which you will be charged if you miss your appointment or cancel less than 24 hours prior to the booked appointment.
Dedham Retreats provides yoga sessions taught by the best independent teachers from the surrounding area, all trained by the British Wheel of Yoga (Sport England's Recognised National Governing Body for Yoga). Dedham Retreats also provides the space for independent teachers and therapists to provide services such as workshops, day retreats and treatments. All payments for these services are accepted by Dedham Retreats on behalf of the teacher or therapist.
About using our site
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Dedham Retreats takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the Dedham Retreats website you accept the inherent security implications of dealing online and will not hold Dedham Retreats responsible for any breach of security unless such breach has been caused by Dedham Retreats' negligence. If you currently receive marketing information from us, which you wish to cancel, please email us.
We may change this policy from time to time by updating this page.